Insignia™ Air Fryer and Air Fryer Oven Recall Self-service Portal
Nothing is more important than our customers’ safety, which is why Best Buy has voluntarily recalled certain models of Insignia air fryers and air fryer ovens in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada. The reason for this recall is that these specific models of air fryers and air fryer ovens can overheat, posing potential fire and burn hazards.
Air Fryers: NS-AF32DBK9, NS-AF32MBK9, NS-AF50MBK9, NS-AF53DSS0, NS-AF53MSS0, and NS-AF55DBK9
Air Fryer Ovens: NS-AFO6DBK1 and NS-AFO6DSS1
Air Fryers: NS-AF32MBK9-C, NS-AF50DBK0-C, NS-AF50MBK9-C, NS-AF53MSS0-C, and NS-AF55DBK9-C
Air Fryer Ovens: NS-AFO6DSS1-C
How can I participate in the recall?
This portal will walk you through a verification process to confirm whether or not your air fryer or air fryer oven is one of the recalled models. If you have a recalled unit, please immediately stop using it and register on this site to receive a credit (an electronic gift card) for use at Best Buy stores, BestBuy.com, or BestBuy.ca.
After you register, a shipping box, pre-paid return shipping label, and return instructions will be sent to you. After you return the air fryer or air fryer oven using the provided pre-paid packaging and the unit has been verified as one of the recalled models, an electronic gift card will be issued to you. The amount of the electronic gift card will be the greater of the price paid on your purchase receipt or the average sales price in the country of purchase ($50 USD for units purchased in the US and $75 CAD for units purchased in Canada).
Best Buy stores will not provide credits or refunds for recalled air fryers or air fryer ovens returned to stores.
How do I know if I have a recalled model?
The air fryers and air fryer ovens have cooking chamber capacities ranging from approximately 3.4 to 10 quarts (3.9 to 11.4 liters). As shown in the photos below, the products have plastic or plastic and stainless-steel bodies in black and stainless-steel finishes, the brand name INSIGNIA is on the top or front of each unit, and a rating label on the underside of each unit identifies the brand INSIGNIA and the model number. The air fryers and air fryer ovens were sold between November 2018 and February 2022.
What if I don't have my receipt?
Consumers do not need a purchase receipt to receive a credit upon returning a recalled air fryer ($50 USD for units purchased in the US and $75 CAD for units purchased in Canada) using the pre-paid package provided by Best Buy. Best Buy stores will not provide credits or refunds for recalled air fryers or air fryer ovens returned to stores. Consumers who include a copy of the purchase receipt indicating they paid a higher amount in the package with the returned air fryer will receive a credit for the higher price paid. If you ordered online, you should search your email account for the order email and print the email as your purchase receipt and return it in the package with the product. If you no longer have a store receipt or order email, but you used a My BestBuy account when you purchased the product (either online or instore), you can log in to your account, search for the product, and find the price you paid. You should print that page and return it in the package with the product.
When will I receive my gift card?
After your air fryer is returned and the unit has been verified as one of the recalled models, you will receive your electronic gift card link by email in 3-6 weeks. The subject line will be Best Buy Insignia sent you a Best Buy® Gift Card from the sender firstname.lastname@example.org. Make sure to check your spam, junk, trash, and promotions folder in case your security settings have moved the email there.
NS-AF55DBK9 & NS-AF55DBK9-C